Knowledge Base : Customer Service
Customer Service
What if my question is not answered here?
We apologize that our existing FAQs don't answer your question. Customer satisfaction is our top priority. Please email us at the email listed below, and include all details we might need—including order number if you've already made a purchase—and we'll get back to you as soon as possible.
ItaliaRail Customer Satisfaction Team:
How do I contact the Customer Satisfaction Team?
Please email us at info@italiarail.com to get in touch with our traveller experience team.
Let us know how we can help you. Our customers’ happiness is our top priority.
Mailing Addresses:
In the U.S.
InterRail, LLC
68 Harrison Ave Ste 605
PMB 17937
Boston, MA 02111-1929
USA
In the U.K.
ItaliaRail, LTD
1 Derby Rd., Eastwood
Nottingham, NG16 3PA
UK
In Canada
Railkey Technology
370 Guy, Suite 207
Montreal, QC
H3J 1S6
CA
What are the hours of the Customer Satisfaction Team?
ItaliaRail customer satisfaction provides 24-hour email coverage.
Let us know how we can help you. Our customers’ happiness is our top priority.